Auto Attendant answer in case of forwarded or rerouted calls

[KarstenHuhn]

Hi guys,

my question concerns Mitel 3300 MCD4.2 and embedded VM:
I've set up a little Auto Attendant (DN 300) with a menu node mailbox at the beginning and a few subsequent mailboxes recording messages or transferring callers.

My question: everything works fine when directly calling ext. 300. But it should also be possible to reroute calls from any extension or forward calls to 300. But in this case the mailbox of the originally called DN answers the call.
How can I make sure the AutoAtt answers the call no matter where it was rerouted/forwarded from?
Thanks a lot for your help!

Karsten

 

[kwbMitel]

faq1329-7197

Create Nametag huntgroup *300
Create first Alt Route to *300
Route *300 always to VM Pilot.
Route other numbers to *300

Call to XXX
XXX rings
XXX routes to *300
*300 routes to VM
VM answers with MB 300

**********************************************
What's most important is that you realise ... There is no spoon.

 

[KarstenHuhn]

Thanks chap, that works pretty good.

Before, I also created the Name Tag solution but used 299 instead of *300 (Reason: I didn't want to use different DN lengths or numbers with * or #). But that didn't work.

I still don't understand the interrelationship between the two numbers *300 and 300. They do have to be similar some way? What does the MCD check here?

 

[DoubleUT]

What happens here is that you get to the Mailbox system at a MB.
The voicemail integration send the following string *300, were * is step to the main menu and it's followed by 300 as the desired VM box.

 

[KarstenHuhn]

OMG, sometimes it's so simple...

Thanks guys!