Auto Attendant and Loop start trunks on 3300 ICP 2

[paterson]

Hello,

I am having a bit of difficulty with the embedded voice mail ports and the analog CO trunks (loop start) on the 3300 ICP.

The customer wants all calls to be answered by the Auto Attendant. Obviously, I have set up a Hunt Group for the Voice Mail ports and it has been programmed as a voice mail type hunt group with circular answering. The Voice Mail hunt group access code has been entered in for the answer points for Day, Night1, and Night2 ringing mode.

The voice mail/ Auto Attendant is answering, BUT the problem is that it takes 3-5 ring cycles before the voicemail/Auto Attendant answers.

I have never had this problem with Digital trunks, so I am a bit lost. I have a template that I have used and the VM ports have not been a problem on other sites. I am suspecting that the problem may be with class of service on the analog trunks, but I have not been able to find a solution.

The trunks are on the embedded ASU card + expension on the main MX unit and the software is the latest 5.2.6.8.

Any help would be appreciated!

 

[MitelTech]

I have an LX controller with Universal ASU utilizing the LS/GS trunks, vmail answers after the 1st ring.
If you change the answer point to be a set, does the set ring right away?
If you call voicemail, does voicemail answer right away?
In System Greetings you have a greeting programmed on each port?
If multi level AA, the "dialable" number is rerouted always to the hunt group? (Yes, I see you have the trunk's answer point set as the hunt group, just something to check...)
Are you sure you are getting ring back on the trunk (as checked with a butt set) when you are hearing the 1st ring?
Are you sure the trunk is LS, a GS trunk would act similar to this on an incall, but you wouldn't be able to dial out on it so you probably would have noticed that already.
Anyway, that's all I can think of for now...

 

[paterson]

Thanks,

Somethings to check when I am on site again.

I tried changing the answer point to a specific VM port with no sucess, just to see how long it took to ring.

Good idea with checking for ring signal from the CO with my butt set... should have thought of that.

 

[ianuk1974]

are you LS trunks on the embedded analogue board?

I seem to remember a problem with this on this type of card.

I cant remember the resolution but something in the back of mym ind says it was to do with the circuit descriptor

 

[paterson]

Yes, my trunks are on the embedded analog card as well as the analog options expansion card for the embedded analog card.

Thanks, I will check out my circuit descriptors and play around!

 

[paterson]

Thanks for the help guys!

My trouble was that I had set up the circuits to expect CLID from the CO. There is no CLID being provided by the CO, so the system was waiting until the CO sent CLID digits before answering the call. Once I took out the options in both COS and CO trunk circuit descriptors, the problem was fixed.