Auto Attendant and Hunt Groups

[morningstiffy]

I'm completely new to BCM so bear with me.
We have a customer that requires the following:

During the day the main number rings at the recepetion hunt group. If she doesn't answer after say 15 seconds can we program the BCM 50 so that the call be routed to an auto attendant giving the callers the options 1 for sales 2 for admin etc.


Many thanks for your help.

 

[steeef]

in auto attendand use the target line of the reception and set it to the specific answer-time. so the call will first ring on the reception and will then be answered by AA.

 

[cook1082]

Sounds like these are analog lines that are in a hunt.In callpilot you need to program grettings /gretting tables/CcR tree.After that set all lines in the hunt to answer after 1-12 rings.Should be the same amount of rings that the forwarding on the phones are set to. most likley 4.