Auto Attendant 0 Out

[JHerm]

We have an issue where when you press 0 from an auto attendant, instead of tranferring it is disconnecting the caller. All setting appear to be correct, any ideas? Thanks!

 

[texeric]

Is the default receptionist for during and after hours entered correctly? Can the MM system dial that number? Is the number a local number (extension) or something else? Is the number associated with a mailbox? If not, is non-mailbox numbers allowed to dial out? If so, is the initial digit allowed as an outcall?

http://www.theviagroup.com

 

[immike]

I am having the same issue, I am on 5.2 SP3 patch 2

I am using personal operators, when customers press 0 and no answer it will come back to MM and reply with press 1 for another user or 3 for more options (no option to leave original person a message??).... 3 says goodbye and hangs up on the customers.

any help would be appreciated!!

 

[Montero84]

Change sub XX

In the field Covering Extension __________ enter the extension you want the call to be route if someone press 0. It work wonderfuly well for me... Hope this help and work for you.