Auto Attd

[avayaconsultant]

I am trying to configure incoming routing for the main number to a new customer site. We are setting up an IPO 406v2 with "embedded" vm. I have an auto attd set up and tested to shoot all calls directly over to it. Here is the question. Does anyone know how to route all calls to a primary receptionist and then to my auto attd if there is no answer afetr a couple of rings at the receptionist?

Thanks in advance
Chris

 

[Morrack]

Well to be honest I've never worked with the (turn head and spit) embedded mail 'cause I think it bites. However, I can tell you that you can set the fallback destination in your incoming call route to AA:whatever and callers will hit AA if the receptionist is busy. You could give her a DND key and hammer it in that Rule #1 is anytime she leaves her desk to put her phone in DND.

Perhaps someone else can suggest a way to do exactly what you want though



Peter Sherwood

Morrack Consulting

http://www.morrack.com

 

[h5n1]

AA on those embedded suckers are either ON or OFF....it was designed really for a ipo-soe in a small office ie..like small...< 8 folks......none of those fancy features like vmpro, can't setup as backup AA.....user interface sucks....overall...sucks....

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greg

 

[avayaconsultant]

I know it sucks, but sometimes we have to deal with the cards we are dealt. I have actually created three hunt groups. I have added the receptionist to hunt 1(Main), the backup receptionist in hunt 2 (overflow) and created a short code to dial the ATT:1 and added it in another hunt. (Overflow2) After that, I have routed all calls to the Main Hunt group and placed the "other" two hunt groups as overflow. I had to tweak the no answer times to make the rings work right, but all is good now. Poor design but it works like I need it to for this client. Don't you hate tight budgets?

Thanks All!