Auto Att'd as back up

[pbxtom]

Here's the set up.... t1 service, DID's, 16channels.
Main # mapped to calling grp, rings several phones.
Problem: Customer wants main # to be answered by auto att'd as back-up.
I realize my hands are tied because of DID service on t1.
I could tell the customer to remove DID service on some channels and have the Main # come in as regular trunks on the t1.
But is there any other solutions without having to change service?

Equip: Partner R7, Partner messaging

 

[TouchToneTommy]

Hmmm, you could have AA1 answer immediatly, say "Thank you for calling xyz co., please hold", 0/timeout transfers to the calling group. Then, with Transfer Return Extension and Transfer Return Rings, the call returns to Voice Mail, with the Calling Group's voice mail pointed to AA2.