Auto Answer for Receptionists

[desertinn]

BCM 400 in a real estate office. the recp answers all calls but is over loaded at times.

is there an Auto Answer feature that will answer the calls, play a brief announcement "ALL OPERATORS ARE BUSY PLEASE WAIT" etc. then park the calls?

 

[snowman50]

you can use Auto Attentdant to answer the call and play a brief message.
It will then transfer the call to the Attn extn.

Or get Basic Call center , 1 skillset ,2 agents.

Then the operator will have to log in to take calls ,
the other calls will QUEUE with announcements .

 

[desertinn]

Can you suggest a company that I can buy the Basic Call Center from? Is this just a key code or actual software that I need to load onto the BCM?

Is this pretty easy to set up?

Thanks!

 

[desertinn]

BTW pardon me for not knowing but if there is only one Receptionist at ext 221 why would I need 2 Agents and I am not really sure what a Skillset is and does.

Thank you

 

[ironhorse17]

Look into call sequencers might be an option.

 

[BCMTinkerer]

i think basic call center (Contact Center) comes with 2 agents and 1 skill set,
A skill set is the actual software device that allows calls to be Qued, On the bcm it is a keycode that enables this feature,,,within the skillset you define how long a call stays qued and what announcements the caller hears while waiting in Que.
2 agents is good because you can have a second person log into the skillset to help answer calls during peak times if you like.

 

[desertinn]

Thank you.

So then the actual software already resides on every BCM it just requires a keycode to unlock it? No SW installaion required, just configuring the Skillset?

 

[ironhorse17]

Basic 10 agents 2 skillsets.

 

[BCMTinkerer]

Yes, That is correct.