Hi
I am using an IP412 with 2030 handsets and have started using a network predictive dialler.
When the call is connected with the dialler, it rings a DDI connected to an agent. The agent's phone is set to autoanswer the call and then the agent is talking to the customer.
The problem is, the 2030's autoanswer is set to have a comfort ring, which means the time between the caller picking up the phone, and the agent talking to them is about 2-3 seconds which is causing a few abandoned calls.
Does anyone know how to remove or lessen this time?
Thanks
Kev
I am using an IP412 with 2030 handsets and have started using a network predictive dialler.
When the call is connected with the dialler, it rings a DDI connected to an agent. The agent's phone is set to autoanswer the call and then the agent is talking to the customer.
The problem is, the 2030's autoanswer is set to have a comfort ring, which means the time between the caller picking up the phone, and the agent talking to them is about 2-3 seconds which is causing a few abandoned calls.
Does anyone know how to remove or lessen this time?
Thanks
Kev