montyzummer
IS-IT--Management
Just found today a setting thats been around a while , its on page 12 of change sys features and is called "Block Hang-UP by logged-in Auto Answer Agent , so if you change this from the default of N , the agent can be on auto answer press the headset key speaker button , answer call by handset ..... still get zip tone & whisper (and zip again if programmed)
Now this may seem innocuous , but i think this is a really useful feature i.e agents accidentally logging out etc , if they have cms for example an agent that turns off headset key , will show a ring time on a cms report , proving his is titting about.
Obviously lots of other uses to this setting but i thought i would make the general guys aware , as its a GRIP i have been after for some time.
APSS (SME)
ACSS (SME)
ACIS (UC)
Now this may seem innocuous , but i think this is a really useful feature i.e agents accidentally logging out etc , if they have cms for example an agent that turns off headset key , will show a ring time on a cms report , proving his is titting about.
Obviously lots of other uses to this setting but i thought i would make the general guys aware , as its a GRIP i have been after for some time.
APSS (SME)
ACSS (SME)
ACIS (UC)