Hi everyone!
We are working with an IPO 9.1.1 and Avaya Contact Recorder (acripo-12.0-1puncontrolled). The ACR is working fine for the incoming calls; the problem here is than the client is using authorization codes for outgoing calls, these calls don't show the destination number, I mean, when some user dial an outgoing call (without restriction) the destination number is showed in the objective table in the ACR, but with the Authorization codes these number aren't showed. Just is showed the originate number.
I know that in this case the Account Codes are an alternative but this kind of account don't encrypt this information in the phone's display, and this is a problem for the client
Any advice?
Regards!
We are working with an IPO 9.1.1 and Avaya Contact Recorder (acripo-12.0-1puncontrolled). The ACR is working fine for the incoming calls; the problem here is than the client is using authorization codes for outgoing calls, these calls don't show the destination number, I mean, when some user dial an outgoing call (without restriction) the destination number is showed in the objective table in the ACR, but with the Authorization codes these number aren't showed. Just is showed the originate number.
I know that in this case the Account Codes are an alternative but this kind of account don't encrypt this information in the phone's display, and this is a problem for the client
Any advice?
Regards!