Audix voicepower IsIII

[minnesotajim]

I have a customer that has an Audix Voicepower IS III. The system show disabled. How do we enable the system?
It is connected to a Legend system.

 

[dagwoodsystems]

System Configuration? System Shutdown? What is it that you're trying to do?

 

[minnesotajim]

the voicemail system is coming up disabled. We are trying to get it to the enabled state. Would a shut down fix this problem?

 

[dagwoodsystems]

I have a lot of years with AUDIX, AUDIX Small, AVP, Intuity, the whole MAP series and such. So imagine how much it pains me to say that I have no idea what you mean by "the voicemail system is coming up disabled".

Does that mean calls to the VMS group are going unanswered? Are you seeing something on your Master Controller screen that leads you to that conclusion? Did you use the "is" login? Did you initiate a shutdown, but then not follow through with a startup?

The problem you posted was "The system show disabled". When I asked for clarification, you indicated that the system was up, yet disabled. Last time I checked, these were contradictions in terms.

If your voicemail is not working...not answering calls to outside lines or station calls, then by all means reboot the thing. If it isn't working right now anyway, I doubt you will make things much worse. And there is always the possibility that it could make things better.

You can find some good documentation on Avaya's website for this system. You might start with

http://support.avaya.com/edoc/docs/legend/leginmt3.pdf.