Audix Voice Power (ISII) not working 1

[jsargeusi]

Our voice mail system quit working this weekend. The system answers the phone and prompts you for your extension, after that, it prompts for your password and after entering the # sign, it just hangs. I've restarted the system numerous times now with no change. I've been able to watch the monitoring screen and see it answering the line, which keys are entered, etc, it just doesn't work.

Of course, this system is old and unsupported by ATT. (I believe ver. 2.1) Any ideas on what I can do to get it running again?

Failing that, are there any recommendations on a replacement VM system that is compatible with our Legend system?

Thanks in advance,

Jon

 

[ttech]

Jon,

You have to change the year back to 1993. and Shutdown the system. then restart after the shutdown process finishes.

Then you will have to "display user" Then Make sure the Name is correct and The mail box size is correct (Dial By Name Info and mailbox size in minutes). Then update the user with the new info. You have to do this for just about every mailbox. I have noticed that if a user didn't try to login today they are OK.

The affected users will still have their old messages but will have to re-record their greetings and spoken name

It is a Y2K Bug it seems 09/09/01 was the magic date.


Don

 

[jsargeusi]

Don,

Thanks for your help - I was able to get the system running again, but the system-calculated day of the week is wrong. It appears there was no Monday, September 10th in after 1992, so the day of the week reports incorrectly. The system won't let you set the date any earlier than 1992.

I guess we can put up with this, at least until we get a new system installed....

Thanks again for your help!

Jon

 

[drewmich]

Just read your post and it seems you got pretty good advice from TTECH. It is a Y2K thing, but you can also fix the problem another way I believe. Since the AUdix software is running on the Unix operating sysytem ... I remember being able to reset the Unix date to either the current date taday or possibly a 1995 date. I will check with my tech support team and repost that date if different.

Call me if you need help with a replacemnt VM solution for your Legend system - I have a great one.

Thanks,

Andrew Roach
President
Drew Communications
616-498-9213 Andrew Roach
President
Drew Communications
Lucent Voice Mail Repair Specialists

 

[Guest_imported]

Released by Avaya support on 12 September:

http://support.avaya.com/voicepower_announcement.jhtml

There is a fix. We have implemented this at our site with success. It is much stramlined from the above solution, though we do have a IS3 not 2.

This is a software fix, not requiring a hardware replacement. It is reputed to last one year.

Best, G.

 

[ttech]

I have Called Avaya And got the Procedure to set the date back to 1990 if you dont go to 1990 the day of the week does not match up You may have to do more changes if your Automated attendant does different things on different days, like on weekends. The software does not allow you to go back to 1990 but you can do it from a system prompt with the date command. The problem is that the software is using the UNIX clock. SEE

http://syslab.cs.washington.edu/unix_clocks.html

The System only recognizes 9 digits and over the weekend was the Billionth Second.

Don

 

[drewmich]

Thanks again for the info from Uncle George and TTech ... but those links provide no solutions unless you have an account with Lucent - and the link to SYSLABS is broken.

For those of you who have had the strange problems with your Lucent Integrated Solutions systems - IS2, IS3, and Conversant with AVP recently starting on 9/8/2001 when the billionth second (Y2K bug issue)was reached from the original programming file creation date - which caused extra characters to be inserted in the mailbox password database file every time a mailbox was accessed. When the extra characters are inserted, that mailbox is no longer able to save messages and the user may not be able to login to check messages. In addition to the mailbox problems, the auto-attendant on some systems stopped answering incoming calls.

We repair those problems as apart of our Lucent Voice Mail repair service.

Send me an email or call me for the repair solution. It is too complicated to list in its entirety in this post and must be followed carefully or you can create problems with your Unix and Audix system.

Thanks,

Andrew Roach
President
Drew Communications
616-498-9213 Andrew Roach
President
Drew Communications
Lucent Voice Mail Repair Specialists
616-498-9213