Audix VM box more than 50% full.

[Zu56]

Hello All,
My user says that she is getting a message that her vm box is more than 50% full. She always deletes messages after listening to them. Does anyone know what the problem is? And how to resolve it. Is there place in Intuity (R1.5) where an administrator can check / change size of a vm box?
Thank you

 

[DJPlaZma]

Have the user check out Outgoing messages as well. If they routinely log into their voicemail box and record messages for others it keeps a copy in the Outgoing folder.

In the Audix list meas sub day xxxx will show you how much space is being utilized for a specifer subscriber.

-DJ PlaZma
Single-Handedly Keeping the 80s Alive!

http://www.PlaZmaRadio.com

http://plazmaradio.serveroom.us:9652/listen.pls

 

[Zu56]

I checked and it's space used 1322 out of available 1800. Is there way to clear the mailbox from software?
Thank you

 

[valencp]

Keep in mind that any saved messages will count towoards the allowable storage capacity (minutes)per your class of service. Users should delete any old saved messages.

 

[Zu56]

We did find an old message in her outgoing box. Thank you all for your help.