Audix Record to different voicemail

[brianCFCU]

Hey All,

Our Contact Center wants to start utilizing Audix Record so they can capture Wire Transfers Requests (Financial institution). At first I thought this was no big deal as they don't use their voicemails at all, calls not answered directly or to the hunt just cover back into the hunt. So I figured I would be able to use the Audix Auto-Attendant Routing Table and link all the voicemails to one box, download the messages into Outlook and then someone can review them. But I just noticed the Auto Attendant Routing table has a restriction of 2 pages and I'm already utilizing 1 page. Is there any other way I can force these recordings into a different voicemail box? Or am I stuck setting up 40+ POP services into our Fax/Vmail server?

 

[SF0751]

The way you describe your organization, you're stuck with 40+ POP services. We're a financial instution, also, and we utilize the Agent Initiated Monitoring portion of our Witness Call Recording system for these transactions.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison