AUDIX GREETING AND ROUTING 1

[John456]

Have installing Intuity Audix v4 with DCIU integration.

Does the auto attendant greeting (“press 1 for sales, press 2 for acct, press 3 for personnel”) become active upon completing the Administration menu? IE: pressing “ENTER” or does it need to be turned on?

Button extension treatment comment
1. 4340 ca sales
2. 4345 ca acct
3. 4346 ca personnel

Another question – after setting up the “call routing table” (with business hours) does it automatically become activate or does it need to be turned on?

If these features need to be turned-on, how do you do that?

 

[orypecos]

They don't have to be turned on, but they have to have a recording. Posting Intuity questions in the Definity forum for faster response

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & PBX & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.