Hello,
We have an Intuity Audix DCIU connected to Definity 9.5 and a Definity 6 with a DCS connection to the 9.5 that uses this Audix. Calls from the 9.5 go to Audix without problem. Calls from the 6 have random problems where Audix answers with the default greeting instead of the users greeting. I monitored Audix and the analog stations going into Audix are in correct order but sometimes you will get the .cim. It will work fine for a number of calls then not work again. It happens on all all audix ports. I have no errors and the link between the systems is staying up. Any suggestions would be appreciated.
Thanks
We have an Intuity Audix DCIU connected to Definity 9.5 and a Definity 6 with a DCS connection to the 9.5 that uses this Audix. Calls from the 9.5 go to Audix without problem. Calls from the 6 have random problems where Audix answers with the default greeting instead of the users greeting. I monitored Audix and the analog stations going into Audix are in correct order but sometimes you will get the .cim. It will work fine for a number of calls then not work again. It happens on all all audix ports. I have no errors and the link between the systems is staying up. Any suggestions would be appreciated.
Thanks