Audio skips only on 2 new Dell's

[mitchelt]

Hi,

I created a pretty straightforward CD-ROM presentation using Director 7 (yes it's old but it works and I cannot justify the upgrade because I do not use it too much).

The CD-ROM uses wav files that are linked not embedded to via the timeline and play automatically when the viewer enters a specific frame. I have tested the CD-ROM on at least 10 PC's ranging from slow P3's to very fast P4's including laptops and desktops and everything works perfect.

My client has purchased two new Dell's at his office and when he tried the CD-ROM's the beginning of the audio files sometimes skips and plays the first few words TWICE and then continues.

I am not using any Flash Movies/Audio or QuickTime Movies/Audio for the audio, just wav files.

I had the client make sure that no other wav player was starting in the background and he said there weren't any.

Has anyone ever ran into this? Any tips or advice would be greatly appreciated.

Thanks.

Mitch

 

[kennethkawamoto]

The first thing I would look into is "soundDevice" property.
Go to this TN: <

http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_12180>

Have you updated your Director to 7.02, by the way?

Kenneth Kawamoto

http://www.materiaprima.co.uk