Audible Warning Tone for Long Duration Calls.

[pakya123]

Wea re using SCCS 5.0.
Is it possible to give a audible warning tone for an inbound call which is exceeding a specific time limit?

For example if an agent is taking an inbound call and the call duration exceeds 2 minutes, the system will give an audible beep to the agent after every 2 minutes so as to remind him/her of wrapping the call fast.


Cheers!

 

[johnpoole]

do you have symposium?

john poole
bellsouth business
columbia,sc

 

[pakya123]

Yes i have Symposium 5.0 with webclient.

 

[johnpoole]

look at the scripts for that.. i haven't needed that prompt but if it can be done it will need to be in symposium.. might post in the symposium forum

john poole
bellsouth business
columbia,sc

 

[pakya123]

Thanks John.I will try that.

 

[lmtb]

Hi Pakya123,

Did you get anywhere with this query. I've been presented with a similar problem and I can't find anything ?

Thanks

 

[acewarlock]

Go look in the symposium forum for the answer.

 

[lmtb]

Thanks acewarlock....strangely enough I had looked in the Symposium forum however as I was unable to find anything I thought I'd ask Pakya123 direct.

 

[captaingadget]

I've just posted something which may help in the Symp forum.