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Audible tone when agents goes into ACW

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telecomPA

telecomPA

MIS
Jul 9, 2007
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hi all, is there a hunt group setting or an agent login setting that i can change so an agent knows when they go into ACW status?

right now we have an S8800 PBX runnning CM 5.2 and our folks are asking if the agents can hear an audible tone when they go into ACW.

thanks in advance for the help.
 
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