Attendant vectoring 1

[Kinky]

Hello ,

First of all,... Great forum!!!

I am trying to create a attendant queue-ing mechanisme :
When a customer calls our main number 4000, he should hear an announcement, so he knows that he is connected to the right company, after that, the call should enter a queue, when the operator is busy , the customer should here an annoucement saying :
All agents are busy, and then play some waiting music. Returning to the attd after a while, looking if the attd is not busy. But I can't find anything that gets the caller out of the attendant queue. So the user just waits and hears the dialtone,..



I know I have to change the LDN to a VDN.
VDN 4000 - > vector 15


display vector 15 Page 1 of 3 SPE A
CALL VECTOR

Number: 15 Name: Attd-4000 queue
Attendant Vectoring? y Lock? y
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 0 secs hearing ringback
02 goto step 20 if time-of-day is fri 17:30 to mon 08:30
03 goto step 20 if time-of-day is all 17:30 to all 08:30
04 announcement 12001
05 announcement 12031
------06 queue-to attd-group --->The call just waits here
07
08
09
10
11

20 Just some announcements that state that our offices are closed

 

[G van Hamburg]

You can do a "display events" and see what error appears.

It will probably have to do something with attendants being in the wrong group.

Plan your work............Work your plan

 

[netcon1]

Try this...

ChangeLDN 4000 to vdn 4000

Change console-parameters bottom page 1
to "attendant Vectoring VDN: 4000"
point vdn 4000 to vector 15
Make sure attendant vectoring is set to yes in the vector
and change the following....

display vector 15 Page 1 of 3 SPE A
CALL VECTOR

Number: 15 Name: Attd-4000 queue
Attendant Vectoring? y Lock? y
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 0 secs hearing ringback
02 goto step 20 if time-of-day is fri 17:30 to mon 08:30
03 goto step 20 if time-of-day is all 17:30 to all 08:30
04 queue-to attd-group 1
05 announcement 12001
06 wait-time 30 secs hearing music
07 announcement 12031
08 wait-time 30 secs hearing music
09 goto step 7 unconditionally
10
11

20 disconnect after announcment XXXXXX
Just some announcements that state that our offices are closed


If you are looking to get the caller out of the queue at some point, use this....

01 wait-time 0 secs hearing ringback
02 goto step 20 if time-of-day is fri 17:30 to mon 08:30
03 goto step 20 if time-of-day is all 17:30 to all 08:30
04 queue-to attd-group 1
05 announcement 12001
06 wait-time 30 secs hearing music
07 announcement 12031
08 wait-time 30 secs hearing music
09 collect 1 digit after announcement YYYYYY
10 route-to number AAAAA if digits = 1 unconditionally
11 goto step 6 unconditionally
10
11

20 disconnect after announcment XXXXXX
Just some announcements that state that our offices are closed


See what happens

Netcon1

 

[Kinky]

Great tip,

I managed to solve it.
I now just hope that our ladies at the reception are pleased.

Kind rgds