It's possible to declare an attendant as supervisor to give the same facilities as an ACD supervisor.
It's then possible to see which attendant in logged in, where the calls waiting are, and to listen to another attendant.
The monitored attendant must be 2250 with ASM module in (Daughterboard NT7G10).
In LD 15 SCPV attendant number for supervisor
In LD 12 Key 0 BVR.
When the supervisor is in service, he acts as a normal attendant.
When he's in busy state, he acts as a supervisor.
It's also possible to combine it with a busy lamp field.
Regards
It's then possible to see which attendant in logged in, where the calls waiting are, and to listen to another attendant.
The monitored attendant must be 2250 with ASM module in (Daughterboard NT7G10).
In LD 15 SCPV attendant number for supervisor
In LD 12 Key 0 BVR.
When the supervisor is in service, he acts as a normal attendant.
When he's in busy state, he acts as a supervisor.
It's also possible to combine it with a busy lamp field.
Regards