Attendant que 1

[fred8677]

I need some help with my attendant consoles. I inherited this switch and don't know much about how the attendant consoles are set up. I have 2 active 2250 consoles. When people call in and are waiting in que, I would like them to get a ran recording, then some music, then another ran. My main number is an acd que but when I made the change to the que, I still get a ring no answer while I'm waiting to be answered.

Can anybody help guide me in the right direction? What am I missing?

Thanks.....

 

[wdhb]

I'll assume that the main number q is in NCFW to the Attn q, if so, as the Attn q is always open, assigning RAN's to the main q won't achieve anything as all the calls will forard to the Attn q.

What you need to do is set up a feature call "RAN on arrival". You do this in LD15, ROA_DATA, which you can print in LD21. This is an example of a working ROA
TYPE ROA_DATA
CUST 0

TYPE ROA_DATA
CUST 00
OPT ROI
FRRT 9
FRT 16
SRRT 10
SRT 30
WAIT MUS
MURT 6
RICI 0 1

briefly, set OPT to ROI, then your 1st RAN, then timer etc

 

[phonedude10]

ROA = "RECORDED OVERFLOW ANNOUNCEMENT"

 

[fred8677]

I changed the ROA_DATA to the correct RAN/Music Routes but it's still not working. I noticed under the ATT_DATA that there are Call waiting settings. Could that have something to do with it?

TYPE ROA_DATA
CUST 00
OPT ROI
FRRT 11
FRT 24
SRRT 13
SRT 30
WAIT MUS
MURT 3
RICI 0 6 9


TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 4
CWUP YES
CWCL 0 4
CWTM 0 44
CWBZ YES YES
MATT NO
RTIM 30 60 60
ATIM 0
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R001 R023
ICI 01
ICI 02 R024 LD2
ICI 03
ICI 04
ICI 05 LD0
ICI 06 INT
ICI 07 IAT
ICI 08 RLL
ICI 09 DL0
RICI 0 6 9

Thanks again for your help.

 

[phonedude10]

CHECK THAT YOUR RAN ROUTE IS WORKING,CHECK THAT YOU HAVE AN ICI KEY ASSIGNED FOR HOW YOUR CALL IS COMING IN TO THE ATT.

 

[fred8677]

The RAN routes work fine when I dial the ACOD. I was curious and called our operator from the outside (route 8) while I was on the phone with her (in order to wait in the que). After 4 rings, outside callers get the ran and music recordings the way I expect. When I tested it from our tie line (route 19), it just gave me ring back tone until she picked up.

I'm so confused....

 

[phonedude10]

YOU DONT HAVE ROUTE 19 ASSIGNED TO AN ICI KEY ON THE CONSOLE SO IT WONT GET THE RECORDING.

 

[fred8677]

I was mistaken about route 8. The calls actually come in through route 23. I thought ICI 0 was route 1 through 23. Is looks like it is actually route 1 AND 23. I added route 19 to ICI 0 but I can't remove route 1 (invalid route) How would I go about doing that?

By the way. When I added route 19, it worked!!!

Thanks for your help....

 

[phonedude10]

AT ICI PROMPT ENTER 0 SPACE XR001.

 

[fred8677]

It worked like a charm. Thanks again...