Attendant programming help needed for MAS

[Mellonman]

Hello all,

I can't find documentation that tells me how the attendant can be programmed in the MAS for call transfers back to the pbx when the attendant says, "if you know your party's extension you may dial it now".

Someone else programmed this machine a long time ago and I have never touched it before. I am trying to figure out why when no matter which extension I enter while listening to the attendant announcement, the call always transfers to the security guard desk phone.

Thanks in advance

 

[KenMeans]

it sounds like the caller application is setup to do just that. Use the OHV to see what is answering the cll and then you can go to caller apps and open that one up to see how it is programmed

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)