Attendant PC Call Detail

[spivy122]

We need to know if there is a way to get a report similar to the ACD reports for each one of our attendant pc consoles. We are looking for how many calls they took each day and amount of time that they where taking calls. Is there a way to get this out of the switch or any third party solutions that may work?

Thanks for your help,
Brandon

 

[one234]

Hi,

If you have OTM/MAT you can use the Traffic module for this... It have very nice reports for what you want...

You can also do this by hand in LD 2, but I do not recomment it... It's a real pain in the ...

Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...