attendant override

[RICHTz]

hello,

i would like to ask if possible in OS4K v7 any station can override operator AC WIN IP,

becuase at AC WIN if it has current call, the number of the second call not appear until put the current call in Park,

any soln help.

THx

 

[sbcsu]

The users need to ring the ATND number.
If they ring the ATNDIND number they will have to wait.

 

[RICHTz]

really i'm not got your point.

 

[sbcsu]

DIS-WABE:GEN,,,,ATND;
DIS-WABE:gEN,,,,ATNDIND;

If you ring the ATNDIND (Attendant Individual Number) it rings anyway
If you ring the ATND (Attendant general number) then it rings the 'operator group'

 

[RICHTz]

Yes, I know.

but i can about if i,m dial ATND number (0),

 

[sbcsu]

OK,
So what you can do is change the VFGR to give priority to some extensions.

 

[donb01]

Are you trying to barge into a call in progress?? Can you explain what you mean by override?

I know if there is an ATND queue that you can set up a number that has "emergency" priority that will go to the head of the queue, but I don't think it will interrupt a call in progress. If you give it a creative name like *** EMERGENCY *** that might show up on the console screen so the operator puts the current call on hold and grambs the emergency one... By default, all of the calls coming in to the ATND have the same priority, but that can be adjusted.

I'm grasping at straws trying to understand what you need. )

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[RICHTz]

Thanks a lot for your effort,
my goal is i need to make high priority for some extension(Internal Subscribers) to don't wait in the queue of ACWINMQ,
because the ACWIN don't display the number of the second call until put your current call in PARK,