Attendant Console 1

[Provax]

Hello Everyone,
Attendants want to disconnect call after transfer to first destination. How it is possible?

 

[donb01]

As I tell people around here, I only setup the stuff - I don't use it!

I believe in AC-Win V4, normally when you dial the digits to transfer a call it is just gone. If you want to announce the call (Inquiry), then pressing the <Enter> key after you announce the caller will release (disconnect you) from the call and finish the transfer.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Moriendi]

You could get it back with the "retrieve" key as long as the destination hadn't answered it. Have to allow it in ZAND ATND I think.

 

[Provax]

Thanks for your reply but, after 7 rings that destination didn't answer, the AC-Win consol ringing and the call was backed to the attendants. They want to disconnect call completely.

 

[sbcsu]

If they do not want recall to the attendant:
Add RCLS into COT of trunk(s)
(Suppression of Recalls to Attendant)

 

[Provax]

What for internal transfer?