Attendant Console Issue

[BaseBall2000]

Running CCM 4.1(3)sr1, We are configured to load balance w/ 3 Attendant Console users. When all 2 are logged on all works fine, first call comes in and goes to Line 1 of the first operator, 2nd call if first is busy is presented to the 2nd operatoe and so on…Here is the issue: When the first operator goes off line or even closes the application all together calls are still presented to her phone (and no one is there to answer) instead of bouncing between the 2nd and 3rd operator that are still logged in….Has anyone run across this one and or provide any help??…Thanks in Advance

 

[pndscm]

Is your Attendant Console set up for the Phone Number or the User? I had this same issue until someone cleared up this point with me. You must set it up to the User not the Phone Number.

 

[pndscm]

Found the thread

http://www.tek-tips.com/viewthread.cfm?qid=1059859&page=45

 

[BaseBall2000]

We are configured as Users
Hunt Group Members:

#1irect call to ATT1, line 1
#2irect call to ATT2, line 1
#3irect call to ATT3, line 1
#4irect call to ATT1, line 2
#5irect call to ATT2, line 2
#6irect call to ATT3, line 2
#7irect call to ATT1, line 3
#8irect call to ATT2, line 3
and so on