Attendant Console cannot access the Server

[gerhardf]

- Trouble to connect to the Attendant Console Server -

When I attempted to log in to the server, a dialog box stated that I cannot access the server. I've installed the current Version of the AC, by downloading the Software from CM Plugin.
The CTI and TCD Services are running without errors.
I've configured the AC User with CTI enabled and rigths to controll Devices and Cisco AC User in my CM 3.3.
I test my AC installation on my Notebook with another CM and there it works fine so i think i've a problem with my CM.

- thank's for a tip

 

[talbotpat]

Remember to set the password for the user ac to 12345.

Here is the checklist for Attendant Console configuration from CCO...

1. In Cisco CallManager Administration, add attendant console users.

2. In Cisco CallManager Administration, configure pilot points and hunt groups.

3. Create the ac user and associate all pilot points and attendant console devices with the user.

4. Verify that the Cisco Telephony Call Dispatcher (TCD) service activates and runs on all servers that run the Cisco CallManager service.

5. Verify that the CTIManager service runs on one server in the cluster.

6. Make sure that each attendant Cisco IP Phone is set up correctly for use with the attendant console.

7. Make sure that the attendant console PC is set up correctly for use with the attendant console.

8. Install and configure the attendant console on each attendant console user PC.

The checklist with help links can be found here:

http://www.cisco.com/en/US/products...nistration_guide_chapter09186a0080139385.html

 

[novatech]

gerhardf - did you ever figure out the problem? I'm going through the same thing right now. I've got our Cisco vendor stumped. Our initial problem was that TCD stopped. After re-starting it, we can login to AC but all incoming calls go to voice mail instead of the AC.
What ended up fixing your problem?