Attendant Console & CTI Manager

[efrob]

Hi,
I'm trying to configure Cisco Attendant Console with Callmanager 3.3(2). The console cannot initialize call control (as said in a popup error message). When I look in the callmanager's event viewer, I can see this message from the CTIManager service :

Error: kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId: 270
Login User Id: ac
UNKNOWN_PARAMNAME:ReasonCode: 2362179680
IPAddress: 192.168.0.2
App ID: Cisco CTIManager
Cluster ID: StandAloneCluster
Node ID: CALLMANAGER

TCD Trace contains these error messages :

39 07/24 11:08:20.953 ERROR HuntGroups:
pkid: 0x3F19B77F2C421A409041BB3D3E3DD263, name: Maquette_pilot, dn: 150, fkDevice: 0xBF4C4DBC14CF994D947D1A6B2686C74E, useFirstAvailable: false, owner: 0, active: 0, CMs: CM_CALLMANAGER-
Lines:
DN: 100, AlwaysRoute: false, Online: true, LineActive: false, RoutingCall: false, RouteUnknown: false
DN: 103, AlwaysRoute: false, Online: true, LineActive: false, RoutingCall: false, RouteUnknown: false
HuntGroupsUsers:
pkid: 0x521423F617D2494AA1B9655F961163DE, userid: acuser, passwd: *****, tkPilotStation: 1
Sessions:
Active Sessions:
Deactive Sessions:

40 07/24 11:13:29.398 ERROR Login is not successful giving up. com.cisco.ac.common.ACException: Unable to create provider -- bad login or password.

Callmanager uses MS Active Directory. ac user was created following callmanager admin guide procedure, a 7960 and a pilot point were associated to him.

Does anybody have any idea ?

Thx

efrob

 

[gerhardf]

hi efrob,

do you have an cti framework user in active directory?

If not, you must create an ctifw user with any password (default=ciscocisco).
These pwd, you have to encrypt with an cisco utility.
Open the dos-box on the callmanager and type &quot;passwordutils <pwd>&quot;.
Copy the encrypted string in the registry Data Value of the CTIFWPW Value, in \Cisco Systems, inc\Directory Configuration.

regards gerhardf