Attendant Console 302D

[podwaje]

CM Version 2.2
Phones are digital
2402 model and CM5

This is a first for me. Two extensions cannot be removed from "HOLD" by the attendant. The only way to remove them from hold is to wait for the hold-timer to expire.

The 2 extensions are not new, have never had an issue before and are set up exactly like every other phone in their areas.

Same COS, COR, everything.

I am at a total loss for ideas. Swapped out phones as a last resort. Busy released all of them. Swapped out console.

The trace shows the Attendant attempting to remove them to no avail:

13:43:29 active station 2576 cid 0x126a
13:43:29 dial 0
13:43:29 ring attendant-group 1 cid 0x126a
13:43:46 hold attendant cid 0x126a
13:44:51 unhold attendant cid 0x126a
13:44:51 unhold attendant cid 0x126a

This goes on until timer runs out and she can retrieve the call from hold.

Any ideas?

Pod

 

[AvayaTier3]

Command: list usage extension 2576

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[podwaje]

Anyone have any ideas on this? Just informed it is still happening.

List usage for 2576:

list usage extension 2576

LIST USAGE REPORT

Used By
Intra-Switch CDR Assigned Member
Pickup Group Group Number 3 Member 3
Station Station Extension 2576 Emrgncy Loc Ext


List usage for 5770:

list usage extension 5770

LIST USAGE REPORT

Used By
Coverage Path Coverage Path Number 6 Coverage Point 2
Coverage Path Coverage Path Number 418 Coverage Point 2
Coverage Path Coverage Path Number 420 Coverage Point 3
Coverage Path Coverage Path Number 462 Coverage Point 1
Coverage Path Coverage Path Number 481 Coverage Point 3
Coverage Path Coverage Path Number 485 Coverage Point 3
Station Station Extension 5770 Emrgncy Loc Ext