Hi everybody.
I have something to do and i don't know how ....
I want that :
If the attendant is busy (already on phone) the callers can hear a message ("welcome, ...") then a waiting music.
Then the Attendant can see that a call is waiting and he takes the call to say to the caller "keep the line" and he parks him again.
If the attendant is no more busy, the call is automatically redirect to the attendant.
Is it possible ?
I'm trying to do this with "Recorded Overflow Announcement" and a MIRAN card but I don't know if it will really work...
Thanks a lot !!!
Julien
I have something to do and i don't know how ....
I want that :
If the attendant is busy (already on phone) the callers can hear a message ("welcome, ...") then a waiting music.
Then the Attendant can see that a call is waiting and he takes the call to say to the caller "keep the line" and he parks him again.
If the attendant is no more busy, the call is automatically redirect to the attendant.
Is it possible ?
I'm trying to do this with "Recorded Overflow Announcement" and a MIRAN card but I don't know if it will really work...
Thanks a lot !!!
Julien