Hello all.
We have a client which sends us frequently certain documents. Do not know what systems he uses.
When client sends us email with attachments , all internal users get the email+attachment, but one manager (CCed on same email) gets only the email (no attachment). Size of the email is small too, according to his Outlook, not the usual size on other people's mailbox. Logging in OWA as manager still the same issue (email only, no attachment).
This only happens for attachment sent to this manager from this particular client, attachments from other people show up fine.
We all use Windows XP SP3 workstations here, Outlook 2007 SP3, and Exchange 2003.
I looked at the message header for one message (sent to Manager, and CCed to another user). Manager gets just email, user gets full email plus attachment.
*****HEADER on manager's mailbox********
*****HEADER on user's mailbox********
Our Antispam box shows message delivered in full (file size OK) to both users, Exchange tracking just shows delivered locally to both mailboxes (no indication of size there, or if anything was stripped out).
Researching on the internet seems this happens when sender sends email in RTF (hence the winmail.dat in messsage headers), and recipient is in Outlook express. But we all use outlook 2007 here, it makes no sense that one user gets the attachment, and one other doesnt.
Any help is greatly appreciated.
We have a client which sends us frequently certain documents. Do not know what systems he uses.
When client sends us email with attachments , all internal users get the email+attachment, but one manager (CCed on same email) gets only the email (no attachment). Size of the email is small too, according to his Outlook, not the usual size on other people's mailbox. Logging in OWA as manager still the same issue (email only, no attachment).
This only happens for attachment sent to this manager from this particular client, attachments from other people show up fine.
We all use Windows XP SP3 workstations here, Outlook 2007 SP3, and Exchange 2003.
I looked at the message header for one message (sent to Manager, and CCed to another user). Manager gets just email, user gets full email plus attachment.
*****HEADER on manager's mailbox********
Code:
From: "Client" <client@clientdomain.net>
To: "Manager" <Manager@ourdomain.com>
Cc: "User1" <user1@ourdomain.com>
Subject: xxxxxxxxxxxxxxxx
Date: Wed, 5 Sep 2012 06:08:04 -0400
Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAGqBTHiaQhBKvOqewyk1LobCgAAAEAAAAHbEojpKl5BBnIfqAil+tlIBAAAAAA==@clientdomain.net>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0042_01CD8B2C.D9BE9460"
X-Mailer: Microsoft Outlook 14.0
Content-Language: en-us
X-Mlf-AddressBook: client@clientdomain.net,people,allowed
X-Mlf-Connecting-IP: xxxxxxxxxxx
X-Mlf-Country-Code: US
X-Mlf-Threat: nothreat
X-Mlf-Threat-Detailed: nothreat;none;none;list_addrbk_sender
X-Mlf-UniqueId: i201209051002540043883
Return-Path: client@clientdomain.net
X-OriginalArrivalTime: 05 Sep 2012 10:08:49.0609 (UTC) FILETIME=[71C57B90:01CD8B4E]
------=_NextPart_000_0042_01CD8B2C.D9BE9460
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
------=_NextPart_000_0042_01CD8B2C.D9BE9460
Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"
------=_NextPart_000_0042_01CD8B2C.D9BE9460--*****HEADER on user's mailbox********
Code:
From: "Client" <client@clientdomain.net>
To: "Manager" <Manager@ourdomain.com>
Cc: "User1" <user1@ourdomain.com>
Subject: xxxxxxxxxxxxxxxx
Date: Wed, 5 Sep 2012 06:08:04 -0400
Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAGqBTHiaQhBKvOqewyk1LobCgAAAEAAAAHbEojpKl5BBnIfqAil+tlIBAAAAAA==@clientdomain.net>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="=_reb-r1477F4F6-t5047249A"
X-Mailer: Microsoft Outlook 14.0
Content-Language: en-us
X-Mlf-AddressBook: client@clientdomain.net,people,allowed
X-Mlf-Connecting-IP: xxxxxxxxxxx
X-Mlf-Country-Code: US
X-Mlf-Threat: nothreat
X-Mlf-Threat-Detailed: nothreat;none;none;list_addrbk_sender
X-Mlf-UniqueId: i201209051002400043882
Return-Path: client@clientdomain.net
X-OriginalArrivalTime: 05 Sep 2012 10:08:33.0234 (UTC) FILETIME=[6802DB20:01CD8B4E]
--=_reb-r1477F4F6-t5047249A
Content-Type: multipart/alternative;
boundary="=_reb-r7AA28D0F-t5047249A"
--=_reb-r7AA28D0F-t5047249A
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
--=_reb-r7AA28D0F-t5047249A
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
--=_reb-r7AA28D0F-t5047249A--
--=_reb-r1477F4F6-t5047249A
Content-Type: application/pdf;
name="file_namexxxxxx.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="file_namexxxxxx.pdf"
--=_reb-r1477F4F6-t5047249A--Our Antispam box shows message delivered in full (file size OK) to both users, Exchange tracking just shows delivered locally to both mailboxes (no indication of size there, or if anything was stripped out).
Researching on the internet seems this happens when sender sends email in RTF (hence the winmail.dat in messsage headers), and recipient is in Outlook express. But we all use outlook 2007 here, it makes no sense that one user gets the attachment, and one other doesnt.
Any help is greatly appreciated.