Hello all
We have a client which sends us frequently certain documents. Do not know what version, but I know they use Outlook.
When this client sends us email with attachments,
- all internal users get the email+attachment,
- but one manager (CCed on same email) gets only the email (no attachment).
- Size of the email (as seen by manager) is small too, according to his Outlook, (not the usual size on other people's mailbox_
- Size of the email by other users is appropriate (they do get the attachment after all).
- Logging in OWA as manager still the same issue (email only, no attachment).
This only happens for attachment sent to this manager from this particular client, attachments from other people sent to manager show up fine.
If the sender FW an email with an attachment to same manager, attachments come through.
Attachments are mostly PDFs, but issue happens with other types of attachments as well.
When I check our antispam server (inside the firewall), the size of the email is appropriate (indicating the attachment is making it through fine).
Also, the other users receive the same email fine, so it seems to have something to do with the Exchange server
We all are in a AD windows 2003 domain, with single Exchange 2003 as mail server, with all updates installed.
Workstations are a mix of Windows 7 and XP, version of Office/Outlook is 2007 for all.
I have had the client send the email as RTF, HTML, TXT format, still same result (manager does not get attachment)
Any ideas? Is there any logging event I can look at? When I look at C:\program files\exchsvr\name\...log, there is no indication of size there.
Anyhelp is greatly appreciated.
Thank you.
We have a client which sends us frequently certain documents. Do not know what version, but I know they use Outlook.
When this client sends us email with attachments,
- all internal users get the email+attachment,
- but one manager (CCed on same email) gets only the email (no attachment).
- Size of the email (as seen by manager) is small too, according to his Outlook, (not the usual size on other people's mailbox_
- Size of the email by other users is appropriate (they do get the attachment after all).
- Logging in OWA as manager still the same issue (email only, no attachment).
This only happens for attachment sent to this manager from this particular client, attachments from other people sent to manager show up fine.
If the sender FW an email with an attachment to same manager, attachments come through.
Attachments are mostly PDFs, but issue happens with other types of attachments as well.
When I check our antispam server (inside the firewall), the size of the email is appropriate (indicating the attachment is making it through fine).
Also, the other users receive the same email fine, so it seems to have something to do with the Exchange server
We all are in a AD windows 2003 domain, with single Exchange 2003 as mail server, with all updates installed.
Workstations are a mix of Windows 7 and XP, version of Office/Outlook is 2007 for all.
I have had the client send the email as RTF, HTML, TXT format, still same result (manager does not get attachment)
Any ideas? Is there any logging event I can look at? When I look at C:\program files\exchsvr\name\...log, there is no indication of size there.
Anyhelp is greatly appreciated.
Thank you.