Attachments Missing

[krnn45a]

We are using the Act email program to send emails through Outlook. We have found that when we attached doc, pdf or other items to an email in act and send it, that the recipients (using Outlook) can't see that the attachments are there.

They open the email and the attachment field is missing. If the click on the FILE menu then SAVE ATTACHEMENTS they can see the attachments.

So, Act is not stripping the attachments, it is just hiding them from the recipients.

Is anyone having this problem.

 

[GLComputing]

This is usually an Outlook issue, but there are a number of possibilities.

Do the attachments show in your Outlook Sent Items folder?
What version of ACT!?
What version of Outlook are you sending and receiving with?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au