Hi,
I am the network administrator whom looks after a small network and around 30 users. I am having a very strange problem since we have deployed Exchange 2000 Server about 6 weeks ago. I am hoping that some of you might be able to help me find out what is going on.
One of my users used to send Word documents to a group of people on weekly basis. The recipients are in different organisations. These Word documents are updated on weekly basis, using the same template and same name, of course.
Since the change over - also, our network environment has changed from NT 4.0 to W2K - the recipients from one particular company are not receiving attachments properly. When I asked them to forward their received message back to me, I found that what they received is the attachment of the message body, named ENC-MSG.TXT. No trace of attached Word document at all. I also found their network is Novell based.
Another user from another company says he is not receiving the attachments but the message body turned up all right.
I have suspected that the documents might have been corrupted. So I copied them into Notepad to remove the format then copied them back in Word and re-formated them.
When I use my computer, my login to send the new files one by one to the group address, all recipients said they received attachments perfectly.
Then my user used her pc, her login to send both documents at one go to the group address, and it turned out to be disastrous again.
Apart from recreate her profile on her pc, the only thing that I can try now is to change my user's email connection back to POP/SMTP type rather than Exchange Server. I would like to know what is the cause of the problem. Without knowing what is really going on, I feel that I am trying my luck to troubleshoot the problem. So far, I don't feel the luck is on my side...
Any ideas or suggestions? Please help.
Thanks
JennyG
I am the network administrator whom looks after a small network and around 30 users. I am having a very strange problem since we have deployed Exchange 2000 Server about 6 weeks ago. I am hoping that some of you might be able to help me find out what is going on.
One of my users used to send Word documents to a group of people on weekly basis. The recipients are in different organisations. These Word documents are updated on weekly basis, using the same template and same name, of course.
Since the change over - also, our network environment has changed from NT 4.0 to W2K - the recipients from one particular company are not receiving attachments properly. When I asked them to forward their received message back to me, I found that what they received is the attachment of the message body, named ENC-MSG.TXT. No trace of attached Word document at all. I also found their network is Novell based.
Another user from another company says he is not receiving the attachments but the message body turned up all right.
I have suspected that the documents might have been corrupted. So I copied them into Notepad to remove the format then copied them back in Word and re-formated them.
When I use my computer, my login to send the new files one by one to the group address, all recipients said they received attachments perfectly.
Then my user used her pc, her login to send both documents at one go to the group address, and it turned out to be disastrous again.
Apart from recreate her profile on her pc, the only thing that I can try now is to change my user's email connection back to POP/SMTP type rather than Exchange Server. I would like to know what is the cause of the problem. Without knowing what is really going on, I feel that I am trying my luck to troubleshoot the problem. So far, I don't feel the luck is on my side...
Any ideas or suggestions? Please help.
Thanks
JennyG
