ATT extending a call to a set that is CFW to ATT.

[geirendre]

If Tony at extension 1234 CFW his phone to the attendant, so he can work uninterupted in his office (like a do-not-disturb function), that is Tony is still in his office but want's the ATT-operator to screen the calls, and only put through VIP-calls. How can this be done? Tony has a analog set, btw.
System is Opt.11 Rls.21.19

 

[ArchibaldJCox]

If Tony's calls are forwarded, then Tony can't get any calls.




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http://www.infoplusonline.com

 

[coniglio]

if you have the NTPs look up call forward & busy status. You'll probably have to give the attendant a BFS key. If the attendant is an actual console i don't know if this will work, but there should be some type of attendant-override feature. Post what type of phone attendant uses.

 

[geirendre]

The Attendant use a standard M2250 attendant console without BLF-module.
BFS-key not a good option since the attendant would like to have the option of screening calls to everyone, not only Tonys.
I'm sure there is a way for the attendant to override the CFW since it's the target of the CFWing.
Just cant figure out how.... :-/