ATL Port Dead

[samorse]

We have a Legend v7 with a 408 GS/LS ATL that has a dead port. We have replaced the card and have the same problem. When we look in maintenance at the port, it shows Unequipped. I can't find this word in any of the doc's, so I not sure what this means.

I have tried to copy via Centralized Programming and copy lines in Extensions, but it only beeps at me. I have busied out the port, restored it, no change. I have reset the card, no change.

Thanks in advance.

 

[SYQUEST]

Did you try connecting the phone directly to the card bypassing any wiring?

Unequipped means it does not see the phone or anything connected.

Is this the only ATL module in the switch? If not swap the two and see if the problem stays or moves. You might try a board renumber and see if that juggles any bits and forces it to respond. Did you try running any module tests? Any alarm errors?

....JIM....

 

[CarGoSki]

Those cards are kind of fragile if you ask me. It seems to me that when one port blows it takes three others with it. Usually either the top or bottom four are toast at the same time. A good practice with those cards is after replacing the board, test each port locally with a known working phone before connecting to the stations.

Can you plug a known working phone into each port locally and have a working phone?

 

[samorse]

This is the only ATL module in the switch. I replaced the board, so the problem is not with the board. I am plugging a known working phone directly into the port that reports Unequipped, no dialtone. I guess I can renumber, I just haven't seen this before.

 

[merlinman]

As CARGOSKI said, these boards don't like bad wiring.

REMOVE ALL WIRING from the Board and, using a phone AT THE EQUIPMENT, test each and every port.

You very well could have plugged in a BAD WIRE (or set) and blew the replacement card as well.

http://home.comcast.net/~merlinman

 

[SYQUEST]

Thanks merlinman, I'll remember that one. I worked on a Merlin II back in January, the predecessor to the Merlin Legend. It is quite different! I had wiring errors, but I guess I was lucky! All the jacks where they wanted phones were wired wrong. So I rewired them and everything was OK. No blown ports.

....JIM....

 

[samorse]

Gentlemen,
Thanks for the help. The problem was a user had their PC plugged into a voice jack, which was blowing the port.

Regards,
Sam

 

[Dexman]

That would do it.

If it ain't broke, I haven't fixed it yet.