AT&T lucent avaya box intercom only

[Broccoli6969]

Hi.
Please forgive me I am not a tech. I have run a box with
Processor module R3.0
206.e module R3.1
206.e module R4.1

I have run this system for seven years with no problem. The friend who set it up has passed away.

I own a seasonal business and am trying to open this weekend. I don't know if we had a power surge but three of my pos computers' power supplies went bad, my dsl router, two monitors, and my phone syestem.

It has power but when I pick up I get a steady tone and can intercom phones but that is it.

I can call from the dmark so I know the lines are good.

Any help and or advice would be great. I'm going to just string phone lines to the front for the weekend if I can't get it resolved so it's not life or death.

Thank you

Bill broccoli

 

[s80keys]

Try dialing 9 and see if you get an outside line. It's possible the config may have been reset to factory defaults. Can you receive any incoming calls?

 

[Broccoli6969]

Thanks. After doing some more research I found that it was reset and had to tell how many lines each extension was supposed to have. Working fine now. Thank you.

 

[s80keys]

You might want to check the battery on the unit and replace with fresh ones. Also check if you have a Remote Access Card. If you do, you can backup your programming to the card in case it does get reset again.