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AT&T CLID blocking

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pcat200

pcat200

Technical User
Feb 7, 2008
159
US
When we dial 911 from our PBX, AT&T replaces the CLID sent by the PBX with the main billing number for the PRI's installed at that site. They refuse to remove the block and let the PBX send the CLID to the 911 center. Is that normal?
 
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If those DID's aren't loaded into the 911 Database then that may be the reason for their concern.
 
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