ASUS MOTHERBOARD 1

[moveit]

I have had my computer updated and have an Asus FM252A 75 Pro 4 motherboard installed. I have tried to contact Asus about a problem but have not had a reply to my email nor can I get through to any technical support. I am in the UK. The following is the content of the email.

My computer has just been updated to your motherboard ASRock FM24 75 Pro4. I run XP Professional OS.

When loading some software the Master Boot Record was corrupted. The computer was setup that on booting it looked at the DVD/CD drive first then the hard drive. With the corrupted hard drive the computer only booted to the Asus logo that showed the F keys. At this point the computer froze and none of the F keys would work.

I disconnected the hard drive and was able to enter the bios but when reconnecting the hard drive I was again locked out. On the older Asus motherboard the failure of the hard drive did not stop me from entering the bios allowing me to make sure it looked for the DVD/CD first.

I told my computer builder the problem I was having. He informed me that the new motherboards were now so sophisticated they checked the hard drive while checking and loading the keyboard and mouse etc. and if it found a fault on the hard drive it could freeze the boot-up.

I do not understand why the old boards only checked memory, keyboard and mice before finding the OS hard drive and yet the new boards check everything before loading the OS. Surely if the DVD/CD drive is the first to be looked at then I should be able to press F2 and enter the bios? I needed to load the XP disc to mend the Master Boot Record but could not.

I would be grateful for any advice you can give me.

 

[rclarke250]

Do you mean you contacted ASRock technical support? Because Asus and ASRock are 2 different companies, have been since 2008. Also, fault on the hdd does not mean corrupt mbr, or data, that is not an electrical issue with the drive, which could cause the machine to halt during post. Try to check the hdd in another computer to see if it has an issue there. I have also seen, that when an issue is detected on some of the UEFI machines, that it appears to halt on drive detection, and one may think that pressing an F key has no result, but if you wait 10 minutes or so, it can move on, and allow you into the UEFI setup screens.

 

[moveit]

Hi rclarke250 - When I first got the updated computer back I loaded Datasys Rollback V10. This caused the problem of not getting into the system and they said it was the MBR being corrupted by their software and told me how to repair it. As I could not get into the system my computer builder used a USB dock and repaired it. I felt it seemed strange that the new motherboards would not allow access if they found the hdd had a fault.

Thank you for telling me about ASRock being a separate firm. I was led to believe it was part of Asus. If the problem happens again I will press the F key and leave it for a while as you suggest.