Assistance Please

[Deak]

I am running AIX 4.3.3.8 & currantly errpt is showing an error that I am unable to locate any information about. It does appear to be associated with my network ent0 adapter but how can I track down what is flagging this error to correct?
Its showing this:

LABEL: PHXENT_ERR_RCVRY
IDENTIFIER: 112FBB44

Date/Time: Tue Nov 20 11:25:51
Sequence Number: 321
Machine Id: 00080D5F4C00
Node Id: m8188
Class: H
Type: TEMP
Resource Name: ent0
Resource Class: adapter
Resource Type: 23100020
Location: 10-60
VPD:
Network Address.............0004AC17C0FD
Displayable Message.........PCI Ethernet Adapter (23100020)

Description
ETHERNET NETWORK RECOVERY MODE

Probable Causes
ADAPTER HARDWARE

Failure Causes
ADAPTER HARDWARE

Recommended Actions
VERIFY ADAPTER IS INSTALLED PROPERLY
IF PROBLEM PERSISTS, CONTACT APPROPRIATE SERVICE REPRESENTATIVE

Detail Data
FILE NAME
line: 788 file: phxent_open.c
PCI ETHERNET STATISTICS
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 00C8
0000 0000 0000 0000 0000 0000
DEVICE DRIVER INTERNAL STATE
6666 6666 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
SOURCE ADDRESS
0004 AC17 C0FD
---------------------------------------------------------------------------

 

[bogdanc]

You can use diag command. Diagnostics should be available from the Diagnostic Selection / System Checkout (or something like that) You can check all devices to find if there is more error messages. If while you're running tests you get device busy message (probably you get) then you need to reboot in service mode with your diagnostic cd and run diag again. If you can't go on with diagnostics then hardware exchangings can be required.

HTH
Bogdan

 

[KenCunningham]

I think I'd just follow the recommended actions as described, ie make sure your adapter is correctly installed and if it is (at least as far as you can tell), call your Aix batman. Have you another machine you could test the adapter on to confirm whether it's working? HTH.

 

[Deak]

I had an IBM CE on site & he says its software related. Although he could not give me any real direction to go. I personally feel it was a push off since he could not give me any grounds as to why he says this is software.

 

[KenCunningham]

I think I'd get a second opinion if I were you.

 

[randykane]

IS there a second network adapter card in that system? If so, make sure both have differnt IP addresses. Has this error been coming up since the NIC was installed or since you updated to 4.3.3.8? Check IBM for a software patch?

 

[Deak]

Thanks everyone. This turns out to have been a hardware problem. When they replaced the board they put the wrong 1 in for replacement. I turns out it would work but not very well. Thanks for all the assistance