Assistance Needed to Disable Wake-Up Calls on Analog Phones

[Jaideep Sharma]

Hi,

Our client is facing an issue with daily wake-up calls on their analog phones. They are using a Mitel AX controller with release 8.0 SP3 PR3, and despite our efforts, the analog phones continue to receive these wake-up calls.

We are looking for a way to deactivate or disable all wake-up calls entirely on their MIVB release 8 system. Could you please assist us in resolving this issue?

Here’s what we’ve already tried:

1. We asked the client to use the Wake-Up Call Deactivation FAC, but it did not work.
2. We deleted and recreated the affected extensions, but after recreating them, the wake-up calls resumed.
3. We removed all the analog extensions from the guest rooms, but the wake-up calls still persisted.
4. We adjusted the wake-up ring timer to 2 seconds. However, the client reports that when they receive wake-up calls, the ringing continues, and they have to manually disconnect the call.
5. We also checked the Opera PMS for any scheduled wake-up calls but found no relevant details.

Despite these troubleshooting efforts, we have been unable to resolve the issue. Could you please guide us on how to permanently disable these wake-up calls?

Your assistance would be greatly appreciated.

 

[nytalkin]

A couple of solutions: Remove Class of Service enablement for WAKEUP from GUEST phone COS/ Wakeup may be controllled from Nupoint voicemail if equipped. Remove WAKEUP enablement from FCOS for GUEST mailboxes.

 

[Jaideep Sharma]

Remove Class of Service enablement for WAKEUP from GUEST phone COS/ Wakeup may be controllled from Nupoint voicemail if equipped. Remove WAKEUP enablement from FCOS for GUEST mailboxes.

We have already removed the wake-up option from the Class of Service settings, but the customer is still experiencing daily wake-up calls on the analog phones.

If we disable and close the NuPoint Voicemail, will it stop all wake-up calls? Please respond as this is urgent.

 

[nytalkin]

Does your Nupoint have a GUEST MAILBOX COS? If so is the FCOS feature bit 15 or 287 enabled in it? Disable these feature bits if enabled.