Assist with Auto Attendant

[janaya]

I have a number 1234 that is the lead number for an auto attendant.

When you call you have three options

1 goes to 1111
2 goes to 2222
3 goes to 3333

They are all supposed to transfer to the extension.

When I press 1 and 3 it transfers fine. When I press 2 it consistently goes to the caller vmail box and does not transfer to the phone.

I have checked the auto attd setup for 1234 and it is set up as 32 for call mail + ext, and they are all in the same group.

I have used the telephone interface and have even removed option 2 and removed and reset the options for 2 thinking it could just be stuck in programming, but it still does not work.

Any ideas on why it is transferring to the vmail box and not the extension?

John

 

[KenMeans]

Does 2222 have the ext 2222 in the ext number field? Or does 2222 have an extended absent greeting in it?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[rwalsh79]

You should check the routing type for option 2 in the AA. It sounds like option 2 is set to route directly to VM box, and not to the phone.

Rod Harden