Assign codes per client

[FratorPR]

I'm setting up an MICS for an attorney's office and he requires the following. He would like to have a log of the amount of time they spend on telephone calls regarding a specific case in order to quantify labor hours.

Example. Attorney make a call regarding case 001 (customer 1), the call takes 1 hour. He would like to quantify the hours spent on the phone on Case 001 by the end of the case.

Is there a "code" he can dial prior to making the call? Perhaps a "code" that he can assign to each case? If so, how would he "print" or "read" such log?

Thank you so much for any input you may have on this.

 

[curlycord]

You can press F77 however a third party software is required to be more accurate as well log it for viewing later.


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curlycord

http://www.curlycord.com

 

[FratorPR]

Thanks Curlycord. What software is that? And what interface would I need from the MICS?

 

[PERRYPJ]

Station Message Detail Recording device, connects to a station port. There are a lot of CDR software out on the market.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[FratorPR]

Thanks for your reply PERRYPJ. I figure and SMDR6 for MICS 7.1? Can you point me at a low cost software? My research has led me to $1,000 + price tags, this is a small 5 set telephone system.

 

[cook1082]

Google SMDR software and you will see alot at different price ranges.

 

[PERRYPJ]

If you don't want pretty reports you can always put a PC on the SMDR device and capture the raw data.

OLD ROLMEN WORKING ON NORTELS AND AVAYA