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Aspect RTA reports and Avaya CMS versions

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sojourner65

sojourner65

Technical User
Aug 13, 2004
22
GB
We recently upgraded to a new Avaya CM and CMS v14.

Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data by our CMS v11.
Aspect no longer support the older version of eWFM that we run which is 6.1. We are not able to upgrade to the newer version at this time.

My question is - is there any way we can send data from CMS v14 so that Aspect eWFM 6.1 thinks it's coming from v11 and make our RTA reports work again?
 
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