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Aspect Agent skills set

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acuratsx

acuratsx

Technical User
Nov 20, 2007
82
US
Hello, in comparison to Avaya agent skill, how does Aspect group agents? In agent groups?
 
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You have an agent who belongs to an agent group and you can have multiple agent groups belong to super group. In addition, you can have advanced skills based routing through the enterprise contact server.
 
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