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Aspect ACD TIE to Nortel Meridian Opt 11

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AOSupport

AOSupport

MIS
Jan 7, 2008
81
US
Hi,

I was recently given the task to install a Aspect ACD system to our PBX. The challeng that I face is the connection between the PBX and the Aspect ACD box.

Does anyone know how to do this ?
 
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Setup tie lines from your Aspect DTIC Card to the PBX Card.
 
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I have a Nortel 81 cs1000 5.0,we have CC 6.0 and CCT ,we have a vendor that has softphone on some remote users.He wants to know how the Agent is mapped and the CCT is mapped and how they relate.I mdo not know is there anyone that can help.

CB
 
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