Aspect 9.3 ISDN Messaging (UUI)

[ripvw32]

Hello

I have an Aspect (9.3) that I am connecting to our national IVR. The connection is in place, and functioning fine (DS3, channelized into 28 Ts). The issue is on a call that originated at the IVR side, I am not getting UUI messages. We are utilizing these messages for screen pops, and natural language selection. On inbound AT&T pri(s) we are getting UUI data fine. The DS3 is a clear channel, where we mux it at both ends... Is there a specific format that the Aspect uses, or perhaps only reads Clear Text (vs. Hex)???

Any help or ideas would be awesome.. thanks in advance...!

 

[AspectACD]

i have had several clients connect to a few of the 9.3 Aspect systems i program and each cct that answers their call is written differently to answer the call and pass the data. how is the call being sent to the Aspect? do you wait for the aspect to answer the IVR call and then return a recorded beep in an announcement? some times the data does not pass between IVR and ACD unless that recorded beep is acknowledged by the IVR when the ACD plays it. some times you have to play a beep and then add a few seconds wait step before you pass the variable data into the variables in the aspect. when using ECS or contact server to pass the call to the ACD from the IVR i find more successfull than direct connection to the ACD. The problem is the handshaking between the two systems and depending how antiquated your IVR is, if you are just sending the calls to the ACD via old PSTN tones and such, you will loose some data. Putting the data server inbetween the IVR and the ACD seems to work better, but clients do it many different ways. i suggest just playing around with your receiving CCT in the Aspect and/or playing with delay steps in the IVR before you send the call. worse case you can have your carrier or yourself put a Tbird on the lines and monitor what call data truely comes across. the ACD may not be getting the data on those calls you are having issues with.