I work for a pretty large call center with site across the contry. We have been running 6.5.1 for a couple of years. we are upgrading next week to the 6.6v. However, our center core was upgraded ahead of schedule "accidently" about 6 weeks ago. The documentation says the new 6.6sp2 CM04 runs with Java 20 or 21. We have agents stuck in wrap,Lyricall just freezes, they are unable to come out of Not Ready and many other issues. Once the SP's and Code Mod 4 are installed and the upgrade completed will these issues be fixed? We currently run Java 1.6_06 on the 6.5.1 agent desktop. I have been fighting these many problems for weeks now. I would really like to know what I am in for. Any help is appreciated.
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Aspect 6.6
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