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ASM service stopped unexpectedly

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marius1986

marius1986

Technical User
Feb 7, 2011
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Hi all

From time to time we encounter a problem with the CCMS server.The problems start with the outbound campaigns witch does not load calls. I have done some debugging and stopped at the CCMS_ASM log on witch I observed that at exactly the same time when the ASM stopped( and therefore the rest of the dependent services stopped) this messages and I think this may caused the problem. Does anyone know what they mean , what could have caused this?


2012-06-13 12:48:35.656 [INFO ] [Telephony] I TSMAPI::callTransfer - dev id: 16777367 call id: 57807593 mod call id: 57818104 dnis number: clid number: xxxxxxx clid name: Nwk call id: 0 Nwk xfer call id: 0 Route Info: xx Trunk Member: xx
[ASM]List is EMPTY. Initialise Head and Tail.

[ASM]Call is the new List Tail.

[ASM]Call is the new List Tail.

[ASM]Call is the new List Tail.

[ASM]Call is the new List Tail.

[ASM]Call is the new List Tail.

[ASM]Call is the new List Head.

[ASM]Call is the new List Head.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is the new List Head.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL and it's an older call. Remove List Tail !

[ASM]Call is older. Insert before Current Node.

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !

[ASM]List is FULL of older calls. Call will not be added !
 
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Hi I believe avaya have issued a patch for this issue check the espl

Techfalcon
 
Upvote 0 Downvote
It's. an aacc 6.2 SP5 HA what software version and patch level are you on????
 
Upvote 0 Downvote
Thanks all

We are using Nortel CC6(CCMS+CCT+CCMM) solution. The last patch we have is SU_08 from Nortel installed in jan 2011. This solution is out of development support and Avaya would not provide us with a patch for it. I am trying to understand what could have cause this and try to anticipated the services stop with let say a restart of service during out of the working hours.
 
Upvote 0 Downvote
Don't know what could have led to the service stopping but the order of the services to restart is important:

Stop CCMM Multimedia Manager Client
Stop All CCT services
Stop CCMS OAM_CMF
Stop CCMS NBMSM
Stop CCMS TFE
Stop CCMS ASM

Restart CCMS ASM
Restart CCMS TFE
Restart CCMS NMMSM
Restart CCMS OAM_CMF
Restart CCT
Restart CCMM Multimedia Client Manager
 
Upvote 0 Downvote
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